"Underneath the "cause" of a problem, the real cause is hidden. In every case we must dig up the real cause by asking why, why, why, why, why. Otherwise countermeasures cannot be taken and problems will not truly be solved."
- Taiichi Ohno
Root Cause Analysis is a structured investigation that aims to identify the true causes of a problem, and the actions necessary to eliminate them.
This course may be modified to suit your specific needs and to include your own business issues. It is based around an interactive and enjoyable business simulation. Working in teams, delegates receive brief tutorials on the tools of root cause analysis, apply them to the simulation and feed back to the main group. This combination of teaching methods ensures an enjoyable and lasting learning experience.
Delegates see a real and immediate improvement through their work on the business simulation. The chosen length of the course, which can be 2, 3, 4 or 5 days, is the only limit on the number of iterations possible and the improvement experienced.
Delegates are well equipped to use the methodology immediately upon their return to the workplace.
That approximately 95% of all errors originate from the interaction of various parts of the system.
You will be able to Analyse the Causes and Effects of systemic problems
What people have said:
"Excellent! My Director received an unsolicited email from one of the attendees who said it was the best course he had attended in his 20 years in IT. And finally there has been a marked improvement in understanding the need for Root Cause Analysis throughout our Service Delivery organisation." Source: Lloyds TSB Group IT.
"Everybody, that's EVERYBODY, in our organisation should attend this if we genuinely aspire to be excellent."
Definition
