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"Underneath the "cause" of a problem, the real cause is hidden. In every case we must dig up the real cause by asking why, why, why, why, why. Otherwise countermeasures cannot be taken and problems will not truly be solved." Ohno
 Definition
Root Cause Analysis is a structured investigation that aims to identify the true causes of a problem, and the actions necessary to eliminate them.
Course Outline
This course may be modified to suit your specific needs and to include your own business issues. It is based around an interactive and enjoyable business simulation. Working in teams, delegates receive brief tutorials on the tools of root cause analysis, apply them to the simulation and feed back to the main group. This combination of teaching methods ensures an enjoyable and lasting learning experience. Delegates see a real and immediate improvement through their work on the business simulation. The chosen length of the course, which can be 2, 3, 4 or 5 days, is the only limit on the number of iterations possible and the improvement experienced. Delegates are well equipped to use the methodology immediately upon their return to the workplace.
What you will learn
That approximately 95% of all errors originate from the interaction of various parts of the system.
You will learn how to identify the interactions which cause problems.
You will learn strategies for removing the causes of problems and errors.
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Last Updated on Thursday, 06 August 2009 16:33 |
