Tsana Associates

The Lean Sigma Improvement Experience?

The Lean Sigma Experience is a training workshop that will teach attendees how the Principles and Methods applied in such Exemplary Organisations as Toyota, Scania and Tesco can be made to work for you.

Process Improvement in Marketing

Learn how the application of systems thinking can be used to improve the 'flow' of the marketing process to increase business and reduce costs.

Root Cause Analysis

This course may be modified to suit your specific needs and to include your own business issues. It is based around an interactive and enjoyable business simulation. Working in teams, delegates receive brief tutorials on the tools of root cause analysis, apply them to the simulation and feed back to the main group. This combination of teaching methods ensures an enjoyable and lasting learning experience. Delegates see a real and immediate improvement through their work on the business simulation. The chosen length of the course is the only limit on the number of iterations possible as common causes are identified and systematically removed.

Root Cause Analysis in IT

Developed especially for the IT support division of a UK 'big five' bank, this course concentrates on improving Project Delivery and Service Continuity by identifying and removing root causes of system downtime.

The Lean Experience Workshop

A training workshop that actually delivers on three levels:
It introduces new ways of thinking including understanding the organisation as a system and knowledge of variation. Enables practice of using the simple but vital tools of improvement and uses a complete methodology for an approach to improving processes - a template that can be applied immediately in the workplace.

Using WinChart and Understanding Variation

WinChart is the easy-to-use software for Process Behaviour Charts. This is the two-day course for those who want to get up to speed rapidly both with better measurement and better interpretation of charts using WinChart software. Whilst WinChart is very easy to use, it is also easy to use the charts incorrectly from a statistical viewpoint, and consequently make wrong and damaging decisions about the processes producing the data. Therefore, the full two day course assumes no prior knowledge of the statistics underpinning WinChart, and will integrate the use of WinChart into the wider areas of data collection strategy and statistical learning.

The Theory of Constraints

According to TOC, every profit making organization has at least one constraint which prevents the system from achieving a higher performance relative to its goal (Liebig's Law of the Minimum). These constraints can be broadly classified as internal resource constraint, market constraint and policy constraint. In order to manage the performance of the system, these constraints must be identified and treated carefully.